Case Study : Walsall Council
Walsall Council, a key local authority in the West Midlands, required a reliable and community-focused security provider to safeguard its civic buildings and support public events throughout the year. The council sought a partner capable of delivering both professional protection and positive public engagement. Skyline Resourcing was appointed to design a flexible, cost-effective security framework that prioritised safety, accessibility, and community trust across all council sites.
Our Impact
Sector: Local Government | Location: West Midlands
Civic Building Security
Concierge
Event Security
The Challenge
Walsall Council needed a flexible, cost-efficient security solution for civic buildings and public events, ensuring both public safety and community engagement.
Our Solution
Deployed multi-skilled officers trained in customer service, first aid, and conflict management.
Provided public event support, including crowd control and access management.
Established a mobile patrol unit to monitor remote council properties.
Results
Public satisfaction: 98% positive feedback from event attendees and council staff.
Operational savings: Reduced overtime and emergency call-out costs by 22%.
Community impact: Officers trained in safeguarding and diversity awareness, improving interactions with the public.
"Mike and the guys provided us with an excellent service at several outdoor events last year. The security people from the company were well turned out and well trained and had a good relationship with our audiences."
— Glen Buglass
WALSALL COUNCIL CREATIVE DEVELOPMENT TEAM
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